Privacy Policy

Last Modified: 03-03-2026


  1. Introduction

BharatRohan Airborne Innovations Limited (formerly known as BharatRohan Airborne Innovations Private Limited) and its respective affiliates and subsidiaries (“Company”, “we”, “our”, or “us”) recognize the importance of protecting the personal data shared or to be shared by you (“you” or “user”) while: (a) accessing or using our website, safefoods.bharatrohan.in (“Website”); and/or (b) purchasing products offered for sale through the Website.

We are committed to protecting your privacy and handling your personal data in accordance with applicable laws of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (as and when brought into effect), along with other applicable rules and regulations.

This Privacy Policy describes the categories of personal data that we collect from you, the purposes for which we collect and process such data, and the manner in which we store, use, disclose, and protect such data. It also explains your rights and the choices available to you with respect to your personal data.

This Privacy Policy applies to all personal data collected by the Company when you:

  1. access, browse, or use the Website;

  2. purchase, order, return, or review any products available on the Website;

  3. communicate with us through e-mail, phone, chat, or other electronic means; or

  4. otherwise engage with any of our online services or customer support channels.

This Privacy Policy does not apply to data collected by:

  1. any third party, including, but not limited to, payment gateway service providers, logistics, or courier companies, analytics service providers, or marketing partners, except to the extent such collection or processing may be carried out on behalf of the Company; or

  2. any third-party website, application, or content (including advertisements or links) that may be linked to or accessible from the Website.

This Privacy Policy forms an integral part of and is to be read together with the Terms of Service and other policies made available by the Company.

The Company reserves the right to modify, amend, or update this Privacy Policy at its sole discretion, at any time and for any reason, without prior notice. The revised policy will be effective upon publication on the Website. Users are responsible for reviewing the Privacy Policy periodically to ensure awareness of the latest terms. Continued access or use of the Website after any modification to this Privacy Policy will constitute your acceptance of the updated Privacy Policy.


  1. Consent

Please read this Privacy Policy carefully to understand how the Company collects, uses, processes, and protects your personal data. By accessing or using the Website, creating an account, making a purchase, or otherwise providing your personal data to the Company, you acknowledge that:

  1. you have read, understood, and agreed to this Privacy Policy; and

  2. you provide your free, specific, informed, and unambiguous consent to the collection, use, storage, processing, and disclosure of your personal data, and usage information in accordance with this Privacy Policy and applicable laws.

If you do not agree with this Privacy Policy, you must not access or use the Website, make any purchase, register an account, or share any personal data with the Company.

If you access or use the Website or purchase products on behalf of another individual or an organization, you confirm that you are duly authorized to provide such individual’s or organization’s information and to grant consent on their behalf for the collection, use, and processing of such information in accordance with this Privacy Policy.

You may withdraw your consent to the collection and processing of your personal data at any time by contacting our Grievance Redressal Officer at the contact details provided in this Privacy Policy. Such withdrawal shall not affect the lawfulness of processing conducted by the Company prior to withdrawal. Withdrawal of consent may affect our ability to provide you with certain products or services, and the Company shall not be liable or responsible for any consequences arising from or in relation to such withdrawal.


  1. Information We Collect About You and How We Collect It

The Company may collect personal data and other information from and about users who access, use, browse, or make purchases on the Website. This includes information provided directly by you, information collected automatically when you interact with the Website, and information received from third parties as may be permitted by law.

We may collect and process the following categories of information:

  1. Personal Data: This includes your name, date of birth, billing and shipping address, e-mail address, mobile number, username and password(Account login credentials), order details, and any other information that may be used to identify or contact you.

  2. Usage Information: This includes data about your device, browser type, operating system, Internet Protocol (IP) address, referring URLs, date and time of access, search history, browsing patterns, Website interactions, Session duration, Items viewed, Cart additions or removals, Cookie identifiers and other technical details generated by your access or use of the Website.

  3. Transactional and Order Information: This includes details of your purchases, payment confirmations, refunds, returns, exchanges, order history, delivery preferences, Record of all past orders and communications relating to your transactions on the Website. This information is collected to process, fulfill, and manage your orders, provide customer support, and maintain accurate records of transactions.

  4. Communications and Support Information: This includes the content of your communications with us through e-mail, chat, social media, or any other means, including records of complaints, feedback, and service requests.

  5. Marketing and Preference Information: This includes information about your marketing preferences, and consent, such as your opt-in or opt-out choices for receiving promotional emails, SMS messages, push notifications, or newsletters, participation in promotional activities, survey responses, and information provided for loyalty or referral programs.

  6. Information from Third Parties: We may receive information about you from our service providers, business partners, or other third parties such as payment gateways, logistics partners, analytics providers, or marketing platforms, where such information is lawfully shared with us and in accordance with applicable privacy laws.

  7. User Contributions: This includes user-generated content such as reviews, comments, or other submissions that may be posted on the Website by the users.

We collect this information:

  1. directly from you when you provide it to us through forms, checkout pages, or account registration on the Website;

  2. automatically when you navigate or interact with the Website; and

  3. from third parties who are authorized to share such information with us for lawful purposes.

You are responsible for ensuring that any information you provide to the Company is complete, accurate, and current. The Company shall not be liable or responsible for any loss, delay, or failure in providing products or services arising from or in relation to inaccurate or incomplete information supplied by you.

To avoid any doubt, it is hereby clarified that the Company does not collect or store any sensitive personal data or information, including financial information such as bank account numbers, credit or debit card details, payment instrument identifiers, or any other payment-related data. Such information is provided by you directly to the independent third-party payment gateway during the course of making payments for your orders.

Your use of any payment facility on the Website is subject to the terms and conditions and privacy policies of such third-party service providers. The Company does not control, manage, or assume liability or responsibility for the collection, storage, or security of any sensitive personal data or information provided to such third-party entities. You provide your sensitive personal data or information to these third-party service providers entirely at your own risk and volition.


  1. Information We Collect Through Automatic Data Collection Technologies

When you access or use the Website, we may automatically collect certain information through cookies and other tracking technologies. This includes:

  1. Details of your visits to the Website, including traffic data, location data (where enabled), communication logs, and pages accessed.

  2. Information about your device and internet connection, such as IP address, browser type, operating system, and referring links.

  3. Patterns of Website use, browsing preferences, and actions taken on the Website.

The technologies used for this purpose may include:

  1. Cookies: As further described in Clause 10.

  2. Web Beacons and Tracking Pixels: Electronic files embedded in webpages or emails to monitor Website usage, count visits, verify deliveries, and assess campaign effectiveness.

  3. Log Files and Analytics Tools: Systems that collect technical and usage data to help us identify Website performance, errors, and traffic trends.

We may combine automatically collected data with personal data that you provide or that we may lawfully receive from other sources, in order to maintain accurate records, detect misuse, and improve user experience.


  1. How We Use Your Information

We use the information collected from or provided by you for lawful purposes connected with the operation of our business and the performance of our contractual obligations to you. The purposes for which the Company may use your personal data include the following:

  1. To operate, manage, and maintain the Website and its contents.

  2. To process, confirm, and fulfil orders placed by you, including the delivery of products, handling of returns, refunds, or replacements.

  3. To verify transactions and prevent fraudulent or unauthorized activity.

  4. To manage your account, registration, or profile on the Website.

  5. To communicate with you about your purchases, deliveries, returns, and any other service-related matters.

  6. To send important notices relating to your account, orders, or changes to our terms, conditions, or policies.

  7. To provide customer support and resolve complaints or disputes.

  8. To comply with applicable legal obligations, including for taxation.

  9. To improve the performance, functionality, and user experience of the Website and our products.

  10. To conduct internal analysis, data analytics, and quality assurance for business and operational improvement.

  11. To send you information regarding our products, services, offers, or promotions where you have consented to receive such communications.

  12. To protect the Company’s rights, property, and safety, as well as those of our customers and service providers.

  13. To enforce our Terms of Service and prevent misuse or unauthorized or unlawful access to or use of the Website.

  14. For any other lawful purpose notified to you at the time of collection or for which you have provided consent.


  1. Lawful Basis for Processing

The Company processes personal data only where such processing is lawful and necessary. The principal legal bases relied upon include:

  1. performance of a contract with you or steps taken at your request prior to entering into a contract, such as processing and fulfilling product orders;

  2. compliance with a legal obligation, including obligations relating to taxation and consumer protection;

  3. consent, where you have voluntarily agreed to the collection and use of your personal data; and

  4. legitimate use, as permitted under applicable laws, including activities required for fraud prevention, network and information security, and the improvement of our products and services.

Where processing is based on consent, you may withdraw such consent at any time by contacting our Grievance Redressal Officer, without affecting the lawfulness of processing carried out prior to such withdrawal.


  1. Who We May Disclose Your Information To

The Company may disclose personal data or usage information collected from you in accordance with applicable law and this Privacy Policy. Such disclosures may occur in the following circumstances:

  1. To Service Providers and Partners: We may share your personal data with third-party service providers who assist us in operating our business. These service providers are bound by contractual obligations to maintain confidentiality and use the data only for the purpose for which it was disclosed.

  2. To Affiliates and Group Companies: We may share information with our affiliates, subsidiaries, or related entities for internal administrative purposes, business operations, or to offer related products and services, subject to applicable law.

  3. In Connection with Business Transactions: We may transfer personal data to another entity in the event of a merger, acquisition, reorganization, sale, transfer, or other restructuring of the Company’s business or assets. The recipient of such data will be bound by confidentiality and data protection obligations consistent with this Privacy Policy.

  4. To Third Parties with Consent: We may disclose your personal data to third parties where you have expressly consented to such disclosure.

  5. To Comply with Legal Obligations: We may disclose personal data when required to do so under applicable laws, regulations, legal proceedings, or pursuant to lawful requests from government authorities, law enforcement agencies, or courts.

The Company may also use aggregated or anonymized data for statistical analysis, product development, or research purposes, provided such information does not identify you personally.

The Company shall not be liable or responsible for the privacy practices of third parties with whom data is shared in accordance with this Privacy Policy, provided such sharing by the Company is lawful and consistent with the stated purposes.


  1. Rights of Users

You may review, access, and update certain personal data by logging into your account on the Website. You may also submit a written request to our Grievance Redressal Officer to correct, update, or delete your personal data.

The Company may verify your identity before processing such a request. Requests will be processed within a reasonable time and in accordance with applicable law. The Company reserves the right to retain such information as may be required for legal, tax, or regulatory purposes, or as necessary for the enforcement of rights.

You acknowledge that the deletion of certain personal data may affect the Company’s ability to provide you with products or services, and the Company shall not be liable or responsible for any consequences arising from or in relation to such deletion.

Where permitted under applicable law, you have the right to:

  1. Obtain confirmation of whether your personal data is being processed by the Company.

  2. Request access to, or a copy of, your personal data.

  3. Request correction of inaccurate or incomplete personal data.

  4. Request erasure of personal data where it is no longer necessary for the purpose for which it was collected or processed.

  5. Object to or restrict processing in certain circumstances as permitted by law.

To exercise any of these rights, you may contact the Company’s Grievance Redressal Officer. The Company shall acknowledge your request and provide a response within a reasonable time from the date of receipt of a complete request in accordance with applicable law and the Company’s internal policies and practices.


  1. Choices for Your Personal Data

You may exercise certain choices regarding the collection and use of your personal data, as provided below:

  1. Promotional Communications: If you do not wish to receive marketing or promotional emails, SMS messages, or other communications from the Company, you may opt out by following the unsubscribe instructions in such messages or by contacting us at marketing@bharatrohan.in. Please note that you may still receive non-promotional, service-related communications such as order confirmations, invoices, or policy updates.

  2. Third-Party Advertising: We do not control third-party tracking or advertising technologies. Third parties may provide you with mechanisms to manage or opt out of interest-based advertising.


  1. Cookies

Our Website may use cookies and similar tracking technologies to enhance your browsing experience, improve Website performance, and ensure the proper functioning of our online store. A cookie is a small text file placed on your device when you visit a website. Cookies enable us to remember your preferences, recognize repeat visits, and facilitate essential Website features such as maintaining your shopping cart, processing orders, and securing your account.

Cookies are of several types, which are as follows:

  1. Essential or Strictly Necessary Cookies: These cookies are required for the Website to function properly. They enable core features such as secure login, account authentication, and checkout operations. Disabling these cookies may prevent parts of the Website from working correctly.

  2. Performance and Analytics Cookies: These cookies collect information about how visitors use the Website, such as pages visited, time spent, and any errors encountered. This information helps us improve Website design, content, and functionality.

  3. Functional Cookies: These cookies allow the Website to remember your preferences and settings, such as language selection, saved items, and region. They enhance your overall experience by personalizing your interactions.

  4. Advertising and Marketing Cookies: These cookies are used to deliver relevant advertisements, measure campaign effectiveness, and limit the frequency of advertisements. They may also track your browsing activity across other websites to provide personalized offers or recommendations, subject to your consent.

By continuing to browse or access or use our Website or placing an order, you consent to the use of cookies as described in this Clause. You may manage or delete cookies through your browser settings at any time. Several browsers allow you to refuse all or certain cookies or to alert you when cookies are being placed on your device. Please note that if you disable or delete cookies, some parts of the Website, including checkout or account features, may not function properly.

Where required by applicable law, the Company will seek your consent before placing non-essential cookies (such as analytics or marketing cookies) on your device. You can withdraw your consent or modify your cookie preferences at any time by adjusting your browser settings or using the cookie management tools available on the Website.


  1. Data Privacy and Security

The Company implements reasonable security practices and procedures to protect personal data from unauthorized or unlawful access, alteration, disclosure, or destruction, in accordance with applicable laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

The Company does not store any payment information, such as credit card numbers, CVV codes, or other sensitive financial data on its servers.

Third-party service providers (as may be engaged by the Company) shall be liable and responsible for card data storage and tokenisation being governed by the Reserve Bank of India’s tokenisation requirements and applicable payment industry standards.

You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You must ensure that access to and use of your device and account is secure. The Company shall not be liable or responsible for any and all loss or damage resulting from unauthorized or unlawful access to or use of your account due to your failure to maintain confidentiality. If you believe your account has been compromised, you must notify us immediately.

While the Company adopts commercially reasonable measures to secure your data, you acknowledge and agree that the transmission of data over the internet carries inherent risks. The Company does not guarantee absolute security of your personal data transmitted to the Website and is not responsible for any breach, interception, or unauthorized or unlawful access beyond its reasonable control.

The Company may engage third-party service providers to support the Website, manage infrastructure, process payments, and fulfil orders. These service providers are contractually obligated to implement appropriate security measures and to process personal data only for authorized purposes. The Company is not liable or responsible for any breach of security or unauthorized or unlawful disclosure by such third parties where the Company has exercised due care and adopted appropriate contractual safeguards.

The Company shall not be liable or responsible for any security breach or data loss caused by events beyond its reasonable control, including force majeure events, acts of government, system failures, network outages, computer viruses, or unauthorized or unlawful access by third parties.

In the event of a personal data breach that is likely to cause harm to an individual, the Company shall take appropriate remedial steps and, where required by law, notify the concerned users and competent authorities in accordance with applicable laws.


  1. Use by Minors

The Website and its services are intended for use by persons who are 18 (eighteen) years of age or older. The Company does not knowingly collect personal data from minors.

If a minor accesses or uses the Website, such use shall be deemed to be under the supervision and consent of the minor’s parent or legal guardian. By allowing a minor to access or use the Website, the parent or guardian expressly consent to the processing of the minor’s personal data in accordance with this Privacy Policy and applicable law.


  1. Third-Party Service Providers, Links, and Websites

Certain sections or features of the Website may include or rely on content, tools, or services provided by independent third parties, including payment processors, logistics partners, analytics providers, and advertising or marketing service providers. These third parties may use cookies, pixels, web beacons, or similar tracking technologies to collect information about your browsing activities, device identifiers, preferences, or transactions.

The Company does not control or supervise the use of such tracking technologies or the data collection and processing practices of these third parties. Any information collected, stored, or used by such third parties is governed solely by their respective privacy policies and terms and conditions.

You are strongly encouraged to review the applicable privacy policies of these third-party service providers before access or using their services. The Company disclaims any and all liability or responsibility for the data practices, content, or operations of such third parties. You access, use, and interact with such third-party services entirely at your own risk and volition.


  1. Account Closure

You may request the closure of your Website account or withdraw your consent to the processing of your personal data by contacting the Company at marketing@bharatrohan.in. The Company may verify your identity before processing such a request.

Upon account closure or withdrawal of consent, the Company shall cease processing your personal data except as required for compliance with legal obligations, settlement of transactions, tax requirements, and/or the defence of legal claims. The Company may retain certain data for the period mandated by applicable law or for legitimate business purposes, after which it will be securely deleted or anonymized.

You acknowledge that withdrawal of consent or account closure may limit the Company’s ability to provide you with certain products, services, or post-sale support, and the Company shall not be liable or responsible for any loss or inconvenience resulting from such withdrawal.


  1. Contact Information

All communications, feedback, complaints, or requests for support relating to the Website, these Terms of Service, or any products purchased through the Website should be directed at:
Email: marketing@bharatrohan.in

The Company will acknowledge and address questions or concerns in accordance with applicable law and its internal policies and practices.